Payments Policy

Effective Date:1-1-2024

Introduction

This Payments Policy outlines the terms and conditions governing payments made on or through Candy Freezer LLC (“we,” “us,” or “our”). By making a payment, you agree to the terms described in this policy, which complies with Google Advertising policies.

  1. Payment Methods

We accept the following payment methods through SQUARE Payment processing:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.).
  • Digital payment platforms (e.g., PayPal, Google Pay, Apple Pay).
  • Other payment methods as specified on our website.
  1. Payment Security

We prioritize the security of your payment information. All transactions are processed through secure payment gateways that comply with industry standards for encryption and fraud prevention.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to protect your personal and financial information.
  • PCI Compliance: Our payment processors are PCI-DSS compliant to ensure secure handling of payment data.
  1. Pricing and Taxes

All prices displayed on our website are listed in USD and are inclusive/exclusive of applicable taxes, unless otherwise stated.

  • Dynamic Pricing: Prices may vary based on promotions, location, or other factors.
  • Taxes: Applicable sales, value-added, or other taxes will be calculated and displayed at checkout.
  1. Billing and Charges

By providing your payment information, you authorize us to charge the specified amount for your purchase. Additional terms include:

  • Pre-Authorization: Some payment methods may require pre-authorization.
  • Recurring Payments: If applicable, you agree to recurring charges as specified in your subscription or payment plan.
  • Failed Payments: If a payment fails, we may suspend or cancel your order until the issue is resolved.
  1. Return & Refund Policy

At Candy Freezer, your satisfaction is our top priority. Due to the nature of our products, we do not accept returns. However, we are committed to resolving issues related to damaged or defective items. Please review our policy below:

Returns

  • No Returns: For health and safety reasons, we are unable to accept returns on food items.

Refund & Replacement Eligibility

We offer refunds or replacements under the following circumstances:

  1. Shipping Damage: If your item arrives damaged due to shipping.
  2. Defective Product: If the product is defective upon arrival.

How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Contact Us: Email us at support@candyfreezer.com or call 820–500–1040 within 48 hours of receiving your order.
  2. Provide Documentation: Include your order number, a description of the issue, and clear photos of the damaged or defective product and packaging.
  3. Resolution Options:
    • Approved claims will receive either a refund to your original payment method or a replacement product, based on your preference and product availability.
  4. Processing Time: Refunds are processed within 5–7 business days. Replacements will be shipped as soon as possible after approval.

Questions?

If you have any concerns or inquiries, don’t hesitate to reach out to us at support@candyfreezer.com or call 

  1. Payment Disputes

If you believe a charge was made in error, contact us immediately at [Insert Contact Information]. Dispute terms include:

  • Resolution Process: We will investigate and resolve disputes promptly.
  • Chargebacks: Filing a chargeback without contacting us first may result in suspension of your account.
  1. Compliance with Google Advertising Policies

To comply with Google Advertising policies:

  • We clearly disclose all fees and charges before payment.
  • We do not misrepresent or deceive users about payment terms.
  • We ensure that the payment process is secure and user-friendly.
  1. Changes to This Policy

We may update this Payments Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of any changes.

  1. Contact Us

For questions or concerns about this Payments Policy, please contact us:

  • Email: Support@CandyFreezer.com
  • Phone: 820–500–1040
  • Address: Candy Freezer, 3120 E State Rd 60, Valrico, FL 33594

Thank you for trusting Candy Freezer LLC